Accessibility statement

Using this website

This accessibility statement applies to the website.

This website is run by the National Army Museum on behalf of the Chelsea Heritage Quarter, until such time that the latter is an independently recognised, formal entity.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings;
  • zoom in up to 400% without the text spilling off the screen;
  • navigate most of the website using a keyboard or speech recognition software;
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

The National Army Museum and the Chelsea Heritage Quarter partners are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the WCAG 2.2 AA standard, due to the exemptions and non-compliances listed below.

What to do if you can’t access parts of this website

If you need information on this website in a different format – like accessible PDF, large print, easy read, audio recording or braille – please send an email to We’ll consider your request and endeavour to get back to you within 20 working days.

If you can’t view the map on the Visit Us page , please email us for directions.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Non-accessible content

We are aware that the following content is not fully accessible.

Non-compliance with the accessibility regulations

Some images are missing alt text. This fails to comply with WCAG 2.2 success criterion 1.1.1 (Non-text Content). Audit and remedial action is due for completion in Autumn 2024. Newly published images will meet accessibility standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs are not accessible. However, they’re not essential to providing our services and, as they were originally published before 23 September 2018, the accessibility regulations do not require us to fix them.

Any new PDFs we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared in July 2024. It is due to be reviewed in July 2025.

This website was last tested in July 2024 against the WCAG 2.2 AA standard as part of the original build. All pages were tested by our website development team, using Deque Systems’ axe DevTools.